UK Delivery

We aim to ship all orders within 5 business days, although often dispatched much quicker and are sent by Royal Mail 48 (2-4 business days after despatch). 

    Returns

    You can return any products to us if you’re not completely satisfied with the product. If the product arrives to you unusable or you’ve changed your mind, please reach out to us for a refund or exchange within 30 days of purchasing. We may ask you to send us photos.  Our aim is to provide great products, so please do contact us if something has happened to them! 

    The only occasion where a refund or exchange may not be provided is if the scent isn’t to your liking once you've used the product as this will be down to personal taste rather than an issue or problem with the product itself. 

    If you would like to contact us regarding a refund or exchange, you can do so by contacting us via the contact form on our website, reach out on social media, send us an email to sales@norfolkaromas.co.uk

      I think my order has been lost in the post

      For UK delivery's, If 10 working days have elapsed since your order was despatched and your order hasn't arrived, and your tracking number hasn't updated with any relevant information, then we will arrange for a replacement to be sent.